FAQ
Where could I buy Botanical Essentials products?
Our product is available on our official website and e-commerce, including Tokopedia, Shopee, Lazada, and Zalora.
How do I order in bulk?
To order in bulk, please contact us by email at [email protected]
How do I use my discount code?
Enter your discount code in the provided voucher column. Discount code applies according to our official e-commerce terms and conditions on the valid promotion period.
Can I amend my order after it’s processed?
Once processed, you cannot amend your orders since all orders and shipments will be under our official ecommerce terms and conditions. If you think you have submitted the wrong address for your orders, please immediately contact us at [email protected]
Do you have offline retail stores?
Yes, we have official booth at Grand Indonesia West Mall Level 2.
How do I track my order status?
You can check the tracking number on your order receipt if have problem with shipping issues you can text admin on live chat feature at website.
What if the product I receive does not match my order?
Kindly chat us here or email us at [email protected]
Can the purchased product be exchanged or returned?
We only accept exchange or return if the package is damaged. If that happens, please contact us at [email protected].
When will I receive my product?
You will receive your product within 3-4 business days.
How do I confirm my payment?
Payment will be automatically confirmed as successful when your order status has been changed from ‘Waiting for payment’ to ‘Paid’.
