FAQ
Where could I buy Botanical Essentials products?
Our product is available on our official website and e-commerce, including Tokopedia, Shopee, Lazada, Zalora, and Sociolla
How do I order in bulk?
To order in bulk, please contact us by email at [email protected]
How do I use my discount code?
Enter your discount code in the provided voucher column. Discount code applies according to our official e-commerce terms and conditions on the valid promotion period.
Can I amend my order after it’s processed?
Once processed, you cannot amend your orders since all orders and shipments will be under our official ecommerce terms and conditions. If you think you have submitted the wrong address for your orders, please immediately contact us at [email protected]
Do you have offline retail stores?
We do not have one yet, but stay tuned on our website and instagram @botanicalessentials.id for updates.
How do I track my order status?
You can check the tracking number on your order receipt if have problem with shipping issues you can text admin on live chat fitur at website.
What if the product I receive does not match my order?
Kindly chat our website admin to exchange your product. Shipment fee would be charged to the seller.
Can the purchased product be exchanged or returned?
Complaints enter a maximum of H + 1 day after the receipt has been successfully received by the expedition, the complaint must include an unboxing video without being cut off and a clearly visible receipt number on the package which can be sent via email to us [email protected], the botanical will assess complaints that come in and will make a valid decision cannot be contested. The refund process will be sent H+7 after filling in complete customer data.
When will I receive my product?
You will receive your product within 3-4 business days.
How do I confirm my payment?
Payment will be automatically confirmed as successful when your order status has been changed from ‘Waiting for payment’ to ‘Paid’.
